REFUNDS AND RETURNS POLICY
Overview
As much as we love creating clothing you’d like, We also want you to love the products you receive.
If in case you are not too happy, We are here to help and we are going to assist you.
Refunds
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. Only if there were any issues with the order.
Because the products are made to order, we do not accept general returns or sizing-related returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We reserve the right to adjust returns if original items are not received in new condition
To start a return, you can contact us at contact@theblackattitude.com. If your return is accepted, we’ll send you our warehouse address to ship the items back to us. Items sent back to us without first requesting a return will not be accepted.
At this moment we do not bear the cost of returning the item, This will have to be paid by the customer.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@theblackattitude.com for questions related to refunds and returns.